Empathetic Leadership

Program Period

2-days

Program Objectives

Demonstrating empathy as a leader is vital to develop trust and foster a happy and safe workplace. It is a key quality for leaders wanting to inspire, motivate and engage their teams in an open and authentic manner. How do we understand what they have gone, and are going through? It is deeper than just putting ourselves in their shoes to try and understand their thoughts, feelings and emotions. It is about having a level of emotional intelligence to ensure the people felt understood, cared for and supported as they encounter challenges in their personal and professional lives. Genuine empathy allows us to connect with people on a level that seeks to understand their values and motivating factors. In doing so, leaders can truly create the right work environment needed for their teams’ happiness, productivity and performance.

This unique 2-day, activity driven program is a powerful fundamental training for leaders devoted to building a healthier, engaged and motivated workforce. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are dealing with individuals or teams in the workplace and beyond.

Empathetic Leadership focuses on the following areas:

• Active listening
• Authenticity
• Compassion
• Diversity, equity and inclusivity
• Discovery questioning

Learning Framework

Training Outcome

After completing the training, you should be able to:

• Avoid misunderstandings in relationships
• Communicate authentically with others
• Listen attentively to understand people and their situation
• Manage conflicts empathetically
• Overcome unhealthy and toxic relationships

Our Methodology

To change your direction, shift your thinking.

However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? 

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments. 

Framework and Implementation

Our unique experiential framework and implementation empowers you to:

• Be open to different viewpoints

• Create greater satisfaction in the work environment

• Demonstrate diversity, equity and inclusion in the workplace

• Embrace perspectives

• Engage issues honestly, directly and effectively

• Focus on people and their needs

• Have comprehensive support systems in the workplace 

• Listen to learn

• Maximize the effectiveness of intra and inter-personal communication

• Practice more effective leadership abilities

• Take supportive actions

• Understand peoples’ experiences

The Learning Process

Our program outline encompasses the following modules:

Day 1:

Module 1: The World Of Empathy

Module 2: Modeling – Authenticity And Vulnerability

Module 3: Active Listening

Module 4: Discovery Questioning

Day 2:

Module 5: Empathy Mapping

Module 6: Continuous Improvement Cycle

Module 7: Coaching And Mentoring

Module 8: Applications