Communication and Relationship in the Workplace

Program Objectives

2-days

Program Objectives

If you have ever had a miscommunication in the new millennium, either verbal or digital, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy and money. Compounded with the communication methods and styles of the new generation, we are faced with endless situations where what we mean is not what is perceived, and what we perceive is not what was intended. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management.  

This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. 

Communication And Relationships In The Workplace focuses on the following areas:

• Communication
• Conflict resolution
• Contribution
• Influence
• Relationship building

Learning Framework

Training Outcome

After completing the training, you should be able to: 

• Build relationships effectively
• Develop the power of perspective
• Improve your personal style of communicating
• Resolve conflicts professionally
• Understand and employ the communication process effectively

Our Methodology

To change your direction, shift your thinking.

However long ago you learnt to ride a bicycle, it’s likely an experience you’ve never forgotten. The skill remains with you today. When was your last corporate training program? How much of what was learnt is actively applied in your business today? Are all that remains the workshop manuals left on your shelf? 

Our programs are initiatives that last. They encourage new ways of thinking. They open up ways to create extraordinary achievements. We believe individual behavior and attitude contribute significantly to the overall excellence of your organization. So we focus on what really matters.

Our unique methodology of combining experiential, instructional and discovery learning, and supported by modern coaching technology, creates powerful shifts in attitudes and behavior that will encourage sustainable change in your organization. These changes make an impact on results where it matters.

In our programs, you can expect an extensive use of case studies, debriefing, dyads, facilitated coaching, feedback, games and activities, group discussions, lectures, psychodramas, simulations, story-telling and structured instruments. 

Framework and Implementation

Our unique experiential framework and implementation empowers you to:

• Become more effective with people

• Build winning relationships with people

• Communicate clearly and concisely

• Create higher morale in your team

• Employ effective communication skills to different types of listeners

• Increase productivity and performance

• Influence people

• Listen generously and question skillfully

• Provide better service for your customers

• Receive and offer constructive feedback

• Resolve conflicts professionally

• Work with powerful nonverbal communication

Program Outlines

Our program outline encompasses the following modules:

Day 1:

Module 1: Overview

Module 2: Interpersonal Communication

Module 3: Being Effective In Communication

Module 4: Overcoming Challenging Situations

Day 2:

Module 5: Key Pillars In Communication

Module 6: Art Of Feedback 

Module 7: Handling Resistance 

Module 8: Self Awareness